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Communication Skills

 

Contents

  • Understanding the communication process

  • Elements of the Communication process

  • Human and organizational Communication

  • Basis of effective communication

  • Factors affecting the Communication process

  • Objective and subjective factors leading to miscommunication

  • Verbal and non verbal Communication

  • Common Mistakes leading for miscommunication

  • Effective Communication Skills

  • Criteria for effective Communication

  • Quantitative Criteria

  • Qualitative Criteria

  • Case Study for Practical Communication problems

  • Practical means to fulfill effective Communication

  • Poor listening habits

  • Criticizing the speaker and delivery

  • Listening only for facts and not for feelings

  • Not taking notes-or trying to write down everything

  • Faking attention

  • Tolerating or creating distractions

  • Tuning out difficult or confusing information

  • Letting emotional words block the message

  • Interrupting or finishing the other person's sentences

  • Biases and prejudices

  • Not facing the upset person

  • Not checking that you've understood

  • Active Listening Skills

  • Inhibitors:

  • Ego threat

  • Case threat

  • Role expectations

  • Etiquette barrier

  • Trauma

  • Perceived irrelevance

  • Facilitators:

  • Fulfilling expectations

  • Recognition

  • Altruistic appeals

  • Extrinsic rewards

  • Type of statements:

  • Encouraging

  • Restating

  • Reflecting

  • Summarizing