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The Roles & Functions of First Level Managers

 

Contents

  • A Technical element (Knowing the producer/service)

  • A Managerial element

  • Planning, Organizing , Staffing, Directing, Coordinating, Reporting, Budgeting

  • A major category of customer requirements that is critical for the organization's success

http://www.asq.org/glossary/k.html

  • Customer satisfaction

  • Know the job

  • Leadership

  • Communication

  • Liaison & cooperation

  • Safety

  • Training & Development

  • Welfare

  • Economy

  • Instructions

  • Credit for good work

  • Fairness

  • Using initiatives

  • Problem Solving

  • Equipment

  • Housekeeping

  • Illustration of key result areas

  • Mutually agreed upon criteria used to describe how WELL an employee must perform, written to reduce subjective judgement.

http://performance-appraisals.org/performance-appraisal-definitions.htm

  • Standard of communication

  • Standard of communication  with Boss

  • Standard of staff recruitment

  • Standard of initiative

  • Standard of discipline

  • Standard of planning & organization

  • Standard of delegation

  • Standard of training

  • Standard of leadership

  • Standard of cost consciousness